New Cisco WebEx Meetings App for Android, iPhone, and iPad Platforms

What’s New:

Cisco WebEx Meetings for Android versions 5.0 and 5.1:

  • Join your meeting before the meeting host
  • Wideband audio support for improved sound quality (WBS29.8 or greater)*
  • Enhanced look and feel
  • Support for Third Party Service Provider hybrid audio
  • Bug fixes

Download the app on Google Play.

Cisco WebEx Meetings for iPhone and iPad version 6.0:

  • Join your meeting before the meeting host
  • Wideband audio support for improved sound quality (WBS29.8 or greater)*
  • Share files from Google Drive (iPad only)
  • Start ad-hoc meetings instantly

Download it now from the App Store on iTunes.

For more detailed information, please see our Android, iPhone and iPad FAQ’s or the release notes on our support site

NOTE:
* WebEx sites dukemed.webex.com and dukeuniversity.webex.com are currently on release WBS 29.7.1. Any features listed above that require a higher release will be available over the next couple of months.

WebEx Update WBS 29.7.1 – July 1, 2014 ( 10PM – 3AM)

On Tue July 1, 2014 between 10:00 p.m. and 2:59 p.m. EST

Sites:
dukemed.webex.com
dukeuniversity.webex.co

• Cisco WebEx Meeting Center
• Cisco WebEx Training Center
• Cisco WebEx Event Center
• Cisco WebEx Support Center

All Cisco WebEx meeting hosts and participants will receive the new version of the meeting client upon entering a session for the first time.

ENHANCEMENTS INTRODUCED IN WBS29.7.1
Cisco WebEx Meetings for BlackBerry 10
The WebEx Meetings app for BlackBerry10 is supported on WBS28 sites or greater. To align with BlackBerry’s investment in the BlackBerry10 platform, older BlackBerry operating system versions are no longer supported (OS7 and below). For users of BlackBerry OS7 and below, the application is no longer available in the BlackBerry store.

Windows 8 Touch Support for Cisco WebEx Meeting Center
Cisco is pleased to announce starting with WBS29.6, a majority of the issues related to touch have been resolved for Windows 8 OS. For more detailed information please refer to the Knowledge Base Article: http://kb.webex.com/WBX72384

WebEx Audio Prompts from Native Languages to English-Only – May 17th, 2014

This is to notify you that Cisco will be performing an emergency maintenance on Saturday, May 17, 2014 between 10:00 p.m. and 2:59 a.m. EDT.
.

Previously, Cisco changed the below listed countries WebEx audio prompts from English-only to the countries native languages, however, effective May 16th, 2014, Cisco has decided to remove this change until a more robust solution can be provided for global customers.

Affected sites:

dukemed.webex.com

dukeuniversity.webex.com

 

* Dual language audio prompts will remain as-is and will not be changed.

Call-in, Call Back Audio Prompts

Country Audio Prompt from Native Languages to English-Only 
China Chinese (Mandarin)
Hong Kong Chinese (Mandarin)
Brazil Portuguese
Mexico Spanish
Italy Italian
Netherlands Dutch
Portugal Portuguese
Russia Russian
South Korea Korean
Spain Spanish
Taiwan Chinese (Mandarin)
Japan Japanese (Dual Prompt) No change

 

During this maintenance period, access to your primary Cisco WebEx audio services will seamlessly and automatically redirect to a secondary system for all hosts and participants. While on the secondary system, all Cisco WebEx services will be functioning properly.

WebEx Release Update to WBS 29.6 (May 29, 2014)

On Thu May 29, 2014 between 10:00 p.m. and 2:59 p.m. EST, Cisco will be updating our release to WBS 29.6 for the following WebEx services:

  • Cisco WebEx Meeting Center
  • Cisco WebEx Training Center
  • Cisco WebEx Event Center
  • Cisco WebEx Support Center
Affected Sites:

All Cisco WebEx meeting hosts and participants will receive the new version of the meeting client upon entering a session for the first time.

Please note:

  • During this maintenance period, access to your primary Cisco WebEx website will seamlessly and automatically redirect to a secondary system for all hosts and participants. While on the secondary system, all Cisco WebEx services will be functioning properly.
  • After we have applied the patch to your site, a new meeting client will automatically be offered the first time users enter a meeting. The installation of the new client is automatic and browser restart is not required.

ENHANCEMENTS INTRODUCED IN WBS29.6

ALL CENTERS

Internet Explorer 6 End-of-Support Announcement

To keep up with current web standards, WebEx will no longer support Internet Explorer 6, starting with the WBS29.8 release. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser before your WebEx site is updated to WBS29.8.

CISCO WEBEX EVENT CENTER

Attendee Invitations

Starting in WBS29.6, if a host removes any attendees for an event, the link to the event from the invitation will no longer be valid for those removed attendees. If you are planning to invite people for a mass-mailing list, we recommend that you use a third-party mailing service, and then link to the event address for attendees.

CISCO WEBEX MEETING CENTER

Survey

Cisco will be improving the user experience in WebEx meetings over the next few releases. To make sure that we continue to focus on key areas, a very small fraction of users (randomized across our entire global user base) may see a short survey at the end of a meeting asking them to rate their WebEx experience.

Service Pack Update (WBS29.5) – Apr 30, 2014

On Wed Apr 30, 2014 between 10:00 pm and 2:59 am EST, Cisco will be applying a Service Pack to the following WebEx services:

  • Cisco WebEx Meeting Center
  • Cisco WebEx Training Center
  • Cisco WebEx Event Center
  • Cisco WebEx Support Center
Affected Sites:

All Cisco WebEx meeting Hosts and Attendees will receive the new version of the Meeting client upon entering a session for the first time.

Please note:

  • During this maintenance period, access to your primary WebEx website will seamlessly and automatically redirect to a secondary system for all hosts and participants. While on the secondary system, all Cisco WebEx services will be functioning properly.
  • After we have applied the patch to your site, a New Client will automatically be offered the first time users enter a meeting. The installation of the New Client is automatic and browser restart is not required.

Plans for service redirection are subject to change as it relates to service availability; this may require services to be redirected earlier or later than previously communicated. We will communicate any time changes to this planned maintenance immediately.

ENHANCEMENTS INTRODUCED IN WBS29.5

ALL CENTERS

Support for Windows 8.1 and Internet Explorer 11

Starting in WBS29.5, Cisco will be supporting Windows 8.1 and Internet Explorer 11. All major functionality will continue to perform as expected. For more detailed information on known issues and workarounds please reference the cross platform release notes from your support page.

Windows XP End-of-Support Announcement

As you may be aware, Microsoft has announced that Windows XP will no longer be supported as of April 8, 2014. If you are using Windows XP, Cisco strongly recommends that you upgrade to a supported version of Windows.

We understand that not everyone will be able to meet Microsoft’s timeline, so WebEx will continue Windows XP support through the end of 2014, with one exception – if an issue comes up with Windows XP that requires Microsoft changes, WebEx will be unable to fix the issue because Microsoft will no longer be providing updates.

Starting in January 2015, WebEx will no longer support Windows XP, so Cisco recommends that you upgrade to a supported version of Windows before this date.

WebEx Audio Geographical Coverage Changes – 11/27/2014

 

WHAT IS CHANGING?

From November 27, 2014, WebEx Audio Services (Call-in numbers for, and Callback service to) to and from the below listed countries will no longer be available. This change will have universal impact.

  • Withdrawal of Dial-in: Saudi Arabia & UAE
  • Withdrawal of Call-Back: Algeria,  Kuwait, Lebanon, Saudi Arabia, UAE, and Yemen

Customers located in the above listed countries have already been notified of this change.

WHAT OPTIONS DO AFFECTED CUSTOMERS HAVE?

Customers who anticipate call-in, callback, and / or VoIP usage from meeting attendees located in any of the listed countries will have the following options:

  • Attendees from the listed countries may dial in to one of the many toll or toll-free numbers still available within WebEx Audio (e.g. dial in to a local access number of a nearby country). For example, a participant from Saudi Arabia joins a call by dialing into the UK number.
  • Meeting Hosts may use the “Other” teleconferencing option when scheduling a WebEx meeting to include an existing third party provided teleconferencing information (i.e. dial in number, participant code, etc.).

Windows Phone 8 & Blackberry 10 Platforms

Each of these releases is available for download in their respective app stores.

What’s New:

Cisco WebEx Meetings for Windows Phone 8 v1.5 

    • Single sign-on (SSO)
    • End-to-end encryption
    • Participants can join the meeting before the host
    • The WebEx app can run in the background
    • WiFi Proxy support (HTTP 1.1)

For more information see the Windows Phone Store.

Cisco WebEx Meetings for BlackBerry v3.5 

    • 2-way video
    • Join WebEx Meetings from the BlackBerry Hub

Download it now from BlackBerry World.

For more detailed information, please see the release notes on our support site.

Upgrade to WBS 29.4 – March 11, 2014 (10pm – 3am)

On Tue Mar 11, 2014 between 10:00 pm and 2:59 am EST, Cisco will be applying a Service Pack WBS 29.4.

The following sites will be affected:

The following services will be affected:

  • WebEx Meeting Center
  • WebEx Training Center
  • WebEx Event Center
  • WebEx Support Center

All Cisco WebEx meeting Hosts and Attendees will receive the new version of the Meeting client upon entering a session for the first time.

Please note:

  • All users and visitors will be redirected to the secondary system. While on the secondary system, all WebEx services will be functioning properly.
  • After the update has been applied, a New Client will automatically be offered the first time users enter a meeting. The installation of the New Client is automatic and browser restart is not required.

ENHANCEMENTS INTRODUCED IN WBS 29.4

Call-in, Call Back Audio Prompts Available in more Native Languages

The following native language audio prompts will be available to the countries listed below; the previous language defaulted to English for call-in users from these countries and now it will default to the languages below:

Country | Audio Prompt in Native Languages

  • Brazil: Portuguese
  • China: Chinese Mandarin
  • Hong Kong: Chinese Mandarin
  • Italy: Italian (dual prompt)
  • Japan: Japanese (dual prompt)
  • Mexico: Spanish
  • Netherlands: Dutch
  • Portugal: Portuguese
  • Russia: Russian
  • South Korea: Korean
  • Spain: Spanish

WebEx Outage – 1:45PM Feb 13th, 2014

The following WebEx sites are currently available, however, we are experiencing intermittent instances where the sites are unavailable. Cisco is currently investigating the outage and we’ll provide an update when further information is available.

Sites Affected:

http://dukemed.webex.com

http://dukeuniversity.webex.com