Browser Changes – Joining a Meeting using FireFox and Chrome

The following changes apply the the following sites: &

Mozilla and Google recently announced that their browsers will automatically block the Netscape Plug-in Application Programming Interface (NPAPI) beginning on December 10, 2013, for Mozilla Firefox, and January 2014, for Google Chrome. These policy changes apply to all operating systems supported by Mozilla Firefox and Google Chrome.

How This Affects You

Users will need to manually enable plug-ins within these browsers to successfully join WebEx meetings once these changes have taken place. The WebEx meeting will not successfully launch (users will stay on the “Join Meeting” page) until the plug-in has been enabled.

To assist customers with these browser policy changes, Cisco WebEx will be making enhancements to the join meeting flow, to provide instructions on how to enable the plug-in.

When Will This Change Occur?

  • Mozilla Firefox version 26 – December 10, 2013* (Estimated)
  • Google Chrome version 32 – January 2014* (Estimated)

*Browser releases are controlled by Mozilla and Google; Dates are subject to change.

Enabling the Plug-in (after browser update):

Mozilla Firefox and Google Chrome will automatically upgrade to the NEW browser versions when they are made available by Mozilla and Google. Once the user’s browser has been updated:

  • Users must enable the WebEx plug-in separately for each affected browser.
  • Users must enable the WebEx plug-in separately for each WebEx web site.

For detailed instructions for enabling the WebEx plug-in on the affected browsers, please view the Joining a WebEx Meeting on Chrome and Firefox FAQ:

User Impact:

Google has also announced that support for plug-ins will be completely removed from Chrome by the end of 2014. Cisco is committed to providing a simple and easy way for users to join WebEx meetings, and is currently investing in new, alternative methods to join meetings that do not require the use of plug-ins. We will advise on the recommended alternatives as soon as possible.

This entry was posted on Monday, November 25th, 2013 at 5:24 pm and is filed under Previous Service Updates. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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