Telephony Service Maintenance – 11/21/2014 (10PM – 3AM)

On Fri Nov 21, 2014 between 10:00PM and 2:59AM EST, Cisco is scheduling maintenance on the Telephony Servcie. During this maintenance period, your WebEx Telephony services will be redirected to the Secondary system as a precautionary measure.

Please Note: During this maintenance window, the Telephony services will be redirected to the Secondary system, however, the WebEx websites, https://dukemed.webex.com and https://dukeuniversity.webex.com, will NOT be redirected to the Secondary system.


Meeting Experience Impacts during the Maintenance Period

During the maintenance period, hosts and participants may experience the following impacts:

  • Callers attempting to join a meeting after the start of this maintenance period may experience momentary dead air when attempting to join the audio conference.
  • Audio Control features (Look Who’s Talking, Mute/Unmute) will be unavailable upon the initiation of the maintenance action.
  • Hosts may be unable to start meetings scheduled with WebEx Audio (call-in or call-back teleconferencing) during this maintenance period.

Important: The above functionality will not be restored until the meeting has been ended and restarted.


 

Best Practices Prior to Starting your Meeting

Due to the nature of this maintenance action, WebEx Telephony services will be impacted on a momentary and intermittent basis. To ensure the best possible experience, WebEx recommends the following best practices for using WebEx services during this maintenance period:

  • In cases where you require meeting functionality such as Mute/UnMute to host larger meetings, consider rescheduling the meeting time and/or date.
  • If WebEx Telephony is used, do not initiate Mute or UnMute actions using the built-in audio tools during the meeting; use mute functionality on call-in telephone to manage audio users.
  • If possible, use WebEx Voice-over-IP (VoIP) in place of Call-in or Call-back Telephony.

 

To Contact Support

If you are experiencing interruptions with any Cisco WebEx services, including WebEx Messenger and Meeting services, please call the WebEx Help Desk at +1-866-229-3239 or +1-408-435-7088.

If you are located outside the US please go to the following link https://support.webex.com/support/phone-numbers.html for local support numbers.


This entry was posted on Wednesday, November 19th, 2014 at 3:14 pm and is filed under Previous Service Updates. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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