Completed – WebEx Upgrade: July 10, 2013 (12:00am to 3:00am EDT)

On Tue July 10, 2013 between 12:00 am and 2:59 am EDT, Cisco will be upgrading WebEx Meeting Center services to the new release, WebEx Business Suite 28.12 (WBS28.12).

Affected Sites:



Improvements to the Site Admin Usage Reporting Function

Administrators for WebEx sites which have large amounts of data have previously reported problems when attempting to generate CSV usage reports within the Site Admin tool. Reports such as “Session Summary” or “Attendee Details” would take a significant amount of time to run, and would occasionally time out.

This release introduces improvements to the Site Admin usage reporting function by giving the Administrator the option to generate usage reports in the background.

The Site Admin tool now features a new checkbox – “Generate usage report as a background process”. When this box is checked, the report will run in the background, and the Administrator will receive an email notification when the report is complete. This release also introduces enhancements in the SQL performance.

New WebEx VOIP Engine

WebEx introduced a new WebEx VOIP engine starting WBS 28.12. This engine will replace the existing VOIP engine and provides better echo cancellation and noise reduction. The change has also been introduced in Network-Based Recording (NBR) Player. WebEx has removed an old audio codec from the Network Recording Player.


Plans for service redirection are subject to change as it relates to service availability; this may require services to be redirected earlier or later than previously communicated. We will communicate any time changes to this planned maintenance immediately.

This entry was posted on Monday, June 24th, 2013 at 2:29 pm and is filed under Previous Service Updates. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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