WebEx Upgrade to WBS29 – Nov. 23, 2013 (10pm-3am EST)

On Sat Nov 23, 2013 between 10:00 pm and 2:59 pm EST, Cisco will be upgrading the WebEx services to the new release, WebEx Business Suite (WBS) 29; the following services will be affected:

  • WebEx Meeting Center
  • WebEx Training Center
  • WebEx Event Center
  • WebEx Support Center

The following Duke sites will be affected:




ENHANCEMENTS Applicable to Meeting Center, Training Center, Event Center and Support Center:

File Sharing

The file sharing functionality has been enhanced:

  • Presenters can now select and share multiple documents to upload at the same time.
  • Progress indicators in the content area and document tabs provide a visible status of the upload progress for all selected documents.

MacOS X 10.5 Support Discontinued

Mac OS X 10.5 will no longer be supported. Users on this OS will see an error message letting them know their browser is out of date. Cisco recommends upgrading users using this legacy OS.


ENHANCEMENTS Applicable to Meeting Center, Training Center, Event Center:

Using Multi-monitors

The multiple-monitor user experience has been enhanced. When using video along with desktop, application, or sharing, a prompt will ask if the user wishes to move the video to the secondary screen.

ENHANCEMENTS Applicable to Meeting Center Only

  • Usability enhancements for Productivity tools; e.g. tutorial “bubbles”, collapsible panels, and status indicators.

Language Support

Dutch, European Spanish, Russian and Swedish are now supported on Mac.


ENHANCEMENTS Applicable to Event Center Only:

Telephony Conference Tone

The telephony conference entry and exit tone can now be set separately for new Event Center sites. By default, the WebEx Event Center tone will default to off. The “beep” option can be turned to off for Event Center while remaining on for other WebEx products.

Note: The “Entry & Exit tone” option will follow the sites current setting for existing customers.

Hybrid Audio

Hybrid audio is now available in WebEx Event Center. If a site is enabled for Hybrid Audio, the Audio Conference dialogue box will offer the “Use Computer for Audio” option to users when joining a meeting. Supported on Windows and Mac.

Schedule pages have also been updated so they no longer allow “Integrated VoIP” to be scheduled along with an incompatible audio conference type.


ENHANCEMENTS Applicable to Training Center Only:

Hybrid Audio Support

New support for partner provided Hybrid Audio is available for WebEx Training Center on Mac. If Hybrid Audio is enabled and integrated for the partners site, meeting hosts and attendees can use “Call Using Computer” when joining the audio conference.


This entry was posted on Tuesday, November 12th, 2013 at 9:55 am and is filed under Previous Service Updates. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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